At NH Architecture, we are dedicated to delivering high-quality services while protecting your privacy. This Privacy Policy explains how we handle your personal information in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). These principles govern the collection, use, disclosure, storage, security, and disposal of your personal information. For more details about the Australian Privacy Principles, you can visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.

What is personal information and why do we collect it?

Personal information refers to any details or opinions that can identify an individual. The types of personal information we collect include names, addresses, email addresses, and phone numbers.

We gather this information through various methods, including:

• Interviews
• Phone calls
• Emails
• Our website (www.nharchitecture.net)
• Your website
• Publicly available sources
• Third parties

Please note that we do not guarantee the privacy practices of third-party websites linked on our site.

We collect personal information primarily to:

• Provide our services
• Share information with clients
• Conduct marketing activities

In some cases, we may also use your information for related secondary purposes that you would reasonably expect. You can opt out of our mailing or marketing lists at any time by contacting us in writing.

When collecting your personal information, we will inform you, whenever possible, why we are collecting it and how we intend to use it.

Sensitive information

The Privacy Act defines sensitive information as details or opinions about an individual’s:

• Racial or ethnic origin
• Political opinions
• Membership of a political association
• Religious beliefs or affiliations
• Philosophical beliefs
• Membership of a trade union or professional/trade association
• Sexual orientation or practices
• Criminal record
• Health information
• Genetic and biometric data

We will only use your sensitive information for the following purposes:

• The primary reason it was collected
• A related secondary purpose that is directly connected to the primary reason
• With your consent, or as required or permitted by law.

Cookies and tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyse site performance. Cookies are small data files stored on your device that help us remember your preferences. You can manage your cookie preferences through your web browser settings.

Third parties

Whenever reasonable and practical, we will collect your personal information directly from you. However, there may be instances where we receive your information from third parties. In such cases, we will take reasonable steps to inform you about the information provided to us by the third party.

Disclosure of personal information

Your personal information may be disclosed under the following circumstances:

• To third parties when you have given your consent for the use or disclosure
• When required or authorized by law

Security of personal information

We store your personal information in a way that reasonably protects it from misuse, loss, and unauthorized access, modification, or disclosure. When your personal information is no longer needed for the purpose it was collected, we will take reasonable steps to either destroy it or permanently de-identify it. Most of your personal information will be kept in client files, which we are required to retain for a minimum of 7 years.

Access to your personal information

You have the right to access the personal information we hold about you and to request updates or corrections, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
NH Architecture does not charge a fee for access requests, though we may apply an administrative fee for providing copies of your personal information. To ensure the protection of your personal information, we may require proof of identification before releasing any requested details.

Maintaining the quality of your personal information

It is important to us that your personal information is current. We will take reasonable steps to ensure that your personal information is accurate, complete, and up to date. If you notice that the information we have is outdated or incorrect, please inform us as soon as possible so we can update our records and continue providing you with quality services.

Updates to this policy

This policy may be updated periodically to reflect changes in our practices or legal requirements. The most current version will be accessible on our website, and significant changes will be communicated to you via email or a prominent notice on our website.

Complaints and inquiries

If you have any questions, concerns, or complaints regarding our Privacy Policy, please contact us at:
Phone: +61 3 9654 4955
Email: info@nharch.net
Address:
NH Architecture
Wurundjeri Country
Level 7, Cannons House
12-20 Flinders Lane,
Melbourne VIC 3000